Have questions? We've got answers.
Super Maids FAQs
What services does Super Maids offer?
We offer a wide range of cleaning services, including general house cleaning, deep cleaning, move-in/move-out cleaning, and home organization.
How do I book a cleaning?
You can call 226.270.5100, or book directly through our website in just a few clicks on www.supermaids.com/booking. Select your service, choose a date/time that works best for you, and receive instant confirmation.
Do I need to provide cleaning supplies or equipment?
No. Our cleaners bring all the necessary supplies and equipment. If you have specific products you’d like us to use (e.g., eco-friendly brands or allergy-safe solutions), let us know in advance and we’ll accommodate.
Are your cleaners insured and background-checked?
Yes. Every Super Maids cleaner is fully vetted, background-checked, and carries insurance for your peace of mind.
Do I need to be home during the cleaning?
It’s up to you! Many customers prefer to provide access instructions so they can enjoy returning to a freshly cleaned home. Others like to be present — whichever you prefer works for us.
What if I'm not satisfied with the cleaning?
Your satisfaction is our top priority. If something wasn’t done to your expectations, notify us within 24 hours and we’ll make it right with a free touch-up or appropriate resolution.
What is your cancellation/rescheduling policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Last-minute cancellations (within 24 hours) may be subject to a cancellation fee to fairly compensate your cleaner.
How do I pay for my cleaning?
All payments are handled securely online at the time of booking. We accept major credit cards. No cash is needed — it’s all seamless and contactless.
Should I tip my cleaner?
Tips are not required but always appreciated. You can add a tip when you book, or provide one in cash directly to your cleaner.
What happens if my cleaner needs more time?
If the job takes longer than the booked time (for example, in a Deep Clean or first-time clean), we’ll notify you right away and confirm any extra time with you before continuing.
Do you bring eco-friendly products?
Yes, we offer green/eco-friendly cleaning products upon request. Just let us know when booking.
What areas do you serve?
We currently serve London and surrounding area. If you’re unsure whether we cover your area, contact us and we’ll confirm.
Can I schedule recurring cleanings?
Yes! Many customers choose weekly, biweekly, or monthly cleanings to keep their homes consistently fresh. Recurring bookings come with a discount.
How long will my cleaning take?
The duration depends on the size of your home and type of service. For example, a Standard Clean of a 2-bedroom home typically takes about 3–3.5 hours.
What safety precautions do your cleaners take?
Our cleaners follow strict hygiene protocols, including hand hygiene and sanitizing equipment. If you have specific safety concerns, please let us know and we’ll tailor accordingly.
Have questions?
We've got answers.
Super Maids FAQs
What services does Super Maids offer?
We offer a wide range of cleaning services, including general house cleaning, deep cleaning, move-in/move-out cleaning, and home organization.
How do I book a cleaning?
You can call 226.270.5100, or book directly through our website in just a few clicks on www.supermaids.com/booking. Select your service, choose a date/time that works best for you, and receive instant confirmation.
Do I need to provide cleaning supplies or equipment?
No. Our cleaners bring all the necessary supplies and equipment. If you have specific products you’d like us to use (e.g., eco-friendly brands or allergy-safe solutions), let us know in advance and we’ll accommodate.
Are your cleaners insured and background-checked?
Yes. Every Super Maids cleaner is fully vetted, background-checked, and carries insurance for your peace of mind.
Do I need to be home during the cleaning?
It’s up to you! Many customers prefer to provide access instructions so they can enjoy returning to a freshly cleaned home. Others like to be present — whichever you prefer works for us.
What if I'm not satisfied with the cleaning?
Your satisfaction is our top priority. If something wasn’t done to your expectations, notify us within 24 hours and we’ll make it right with a free touch-up or appropriate resolution.
What is your cancellation/rescheduling policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Last-minute cancellations (within 24 hours) may be subject to a cancellation fee to fairly compensate your cleaner.
How do I pay for my cleaning?
All payments are handled securely online at the time of booking. We accept major credit cards. No cash is needed — it’s all seamless and contactless.
Should I tip my cleaner?
Tips are not required but always appreciated. You can add a tip when you book, or provide one in cash directly to your cleaner.
What happens if my cleaner needs more time?
If the job takes longer than the booked time (for example, in a Deep Clean or first-time clean), we’ll notify you right away and confirm any extra time with you before continuing.
Do you bring eco-friendly products?
Yes, we offer green/eco-friendly cleaning products upon request. Just let us know when booking.
What areas do you serve?
We currently serve London and surrounding area. If you’re unsure whether we cover your area, contact us and we’ll confirm.
Can I schedule recurring cleanings?
Yes! Many customers choose weekly, biweekly, or monthly cleanings to keep their homes consistently fresh. Recurring bookings come with a discount.
How long will my cleaning take?
The duration depends on the size of your home and type of service. For example, a Standard Clean of a 2-bedroom home typically takes about 3–3.5 hours.
What safety precautions do your cleaners take?
Our cleaners follow strict hygiene protocols, including hand hygiene and sanitizing equipment. If you have specific safety concerns, please let us know and we’ll tailor accordingly.
Peace of Mind
Book with Confidence:
Vetted, Insured & Background-Checked Cleaners
At Super Maids, we make sure that every one of our cleaners are carefully vetted to the Super Maids Standard.
Background Check
We carefully pre-screen, vet and background check all our employees to provide peace of mind.
Insured and Bonded
Accidents can happen, but our customers should not be held liable. We are fully insured and bonded to provide financial protection and peace of mind in the event of any accidental damage.
Attention to Detail
Our cleaners are meticulous in their approach to cleaning, paying close attention to every corner of your home or office to ensure nothing is missed.
Reliable and Punctual
We understand the importance of being reliable and punctual, and we make it a priority to always show up on time and ready to work.
Ready for a Cleaner Home? Get your Free Quote today
You are one call away from transforming your beautiful London home into a clean paradise.
Ready for a Cleaner Home? Get your Free Quote today
You are one call away from transforming your beautiful London home into a clean paradise.
Contact Us
Phone: 226.270.5100
Email: [email protected]
Hours
Mon: 8:00am - 7:00pm
Tue: 8:00am - 7:00pm
Wed: 8:00am - 7:00pm
Thu: 8:00am - 7:00pm
Fri: 8:00am - 7:00pm
Sat: 9:00am - 1:00pm
Sun: closed
Our Cleaning Tiers
2025 Super Maids Cleaning Co., All Rights Reserved.