Scope of Work & Cleaning Exclusions | Super Maids London Ontario

✨ What We Clean (and What We Don’t)

At Super Maids Cleaning Co., we’re here to give your home a fresh, sparkling feel every visit.

To keep things safe and consistent, here’s a simple guide to what’s included in our cleanings, and a few things that are outside our scope.

✅ What’s Included

Dusting and wiping surfaces
Vacuuming, sweeping & mopping floors
Bathrooms: sinks, counters, mirrors, showers, tubs, toilets (surface clean only)
Kitchens: counters, sinks, appliance exteriors, cabinet exteriors
Emptying household garbage bins
Interior of windows, sills, baseboards (Deep Clean only)
Light tidying and organizing of visible spaces

❌ What’s Not Included

Human or pet waste (including clogged toilets, litter boxes, carpets, or yard messes)
Blood, vomit, or other bodily fluids
Infestations (cockroaches, bed bugs, rodents, etc.)
Mold removal (beyond small bathroom mildew)
Heavy lifting/moving of large furniture or appliances
Plumbing (unclogging toilets, sinks, drains), electrical, or pest control work

🚨 Special Situations (Beyond Regular Cleaning)

Most visits are straightforward — dust, surfaces, bathrooms, kitchens, floors — but sometimes we’re called into homes where something unusual has happened. In these cases, we’ll always do what we can on the surface level, while being clear about where a licensed specialist is required.

🚨 Special Situations (Beyond Regular Cleaning)

✅ What’s Included

Water Damage / Flooding: our team can handle basic water cleanup via mopping, drying, and disinfecting surface areas that got wet (i.e. thin layer of water that seeped onto the floor)
Fire or Smoke Damage: we can wipe down and freshen surrounding unaffected areas
Hoarding / Heavy Unsanitary Conditions: we can provide light tidying and surface cleaning in safe areas.

❌ What’s Not Included

Water Damage / Flooding: we don’t handle major flooding, structural drying, mold remediation, or restoration (i.e. standing water, soaked drywall, carpet, sewage backup, or structural damage)
Fire or Smoke Damage: we don't handle soot cleanup, odor neutralization, or fire restoration.
Hoarding / Heavy Unsanitary Conditions: full hoarding cleanouts, hazardous waste removal, or pest cleanup are outside our scope.

✅ What’s Included

Water Damage / Flooding: our team can handle basic water cleanup via mopping, drying, and disinfecting surface areas that got wet (i.e. thin layer of water that seeped onto the floor)
Fire or Smoke Damage: we can wipe down and freshen surrounding unaffected areas
Hoarding / Heavy Unsanitary Conditions: we can provide light tidying and surface cleaning in safe areas.

❌ What’s Not Included

Water Damage / Flooding: we don’t handle major flooding, structural drying, mold remediation, or restoration (i.e. standing water, soaked drywall, carpet, sewage backup, or structural damage)
Fire or Smoke Damage: we don't handle soot cleanup, odor neutralization, or fire restoration.
Hoarding / Heavy Unsanitary Conditions: full hoarding cleanouts, hazardous waste removal, or pest cleanup are outside our scope.

💡 Why Not?

We want every cleaning to be safe, professional, and stress-free.

Things like plumbing repairs, pest control, or hazardous cleanup are best handled by licensed specialists.

👍 Our Commitment

If our cleaners ever run into something outside of scope, they’ll let you know right away and suggest the best next step — while still making sure the rest of your home gets the attention it deserves.